Schuman Associates coordinated Irish Aviation Authority's

iaa 

January 2012-Schuman Associates coordinated Irish Aviation Authority's (IAA) 2011 Customer Care Annual Report.

The main objective of the report is to use customer feedback as a key input to improve performance so that IAA can deliver a more efficient service to clients.

EU Tax Commissioner Semeta article to STEP Journal

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Schuman Associates is a Brussels-based, independent, consultancy with more than 30 years’ experience in European funding and public affairs.

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