Schuman Associates coordinated Irish Aviation Authority's 2012 Customer Care Annual Report
19th March 2013 Schuman Associates coordinated Irish Aviation Authority's (IAA) 2012 Customer Care Annual Report. The main objective of the report is to use customer feedback as a key input to improve performance so that IAA can deliver a more efficient service to clients.
You can access the report clicking the following link:
https://www.iaa.ie/media/IAAReportInsidseLoRes1.pdf
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